Here at Optics4Birding we stand behind our service and the products that we carry. If you are not totally satisfied with your purchase, you can return it to us for a full refund (minus shipping charges) within 30 days after you received the product(s) subject to our Return Conditions and Procedures and Exclusions.

Whether for a refund or an exchange, item(s) must be shipped back to us within 7 days after your return order is created. If you are bringing your return to the Optics4Birding storefront rather than shipping it, item(s) must be brought to us within 7 days after your return order is created. Optics4Birding reserves the right to refuse returns that do not meet these deadlines.

Optics4Birding may, at our discretion, extend the time limits for either returns or exchanges. Please call to ask for an extension for unusual circumstances. We do extend the return time for the holidays. Holiday presents must be shipped within 7 business days after New Year's Day.

If you have any questions regarding our return policy or the options that you have, please feel free to call customer service at 1-877-OP4BIRD (674-2473) or email us at support@optics4birding.com

Return Conditions and Procedures

No item may be returned without a Return Authorization (RA). You must call or email us to obtain this authorization. If you return an item without an RA, it may be returned to you at your cost.

When you request an RA, we will email you a confirmation once a return order has been created. Unless otherwise requested, a prepaid return label will be sent in this email, and the label cost will be deducted from your refund or added to the exchange balance (if there is one). We ship from multiple locations and returns do not always go to the place from which they were shipped. Using the label we email you will ensure your return goes to the proper place. Returns received without an RA or returned to the wrong address will not be processed. 

In order to receive a full refund, products must be returned in pristine (as new) condition. This means they must be unopened (any seals or shrink-wrapping must be intact), and contain all materials originally included with the item(s). If any promotional items were sent, they must also be returned. You will be charged for unreturned promotional items at their full standard price. Items not returned in pristine condition may be charged a restocking fee of 10-15% (or more depending on condition) of the sale price.

All authorizations are made on specific items. To receive the correct refund, please return only the item(s)authorized. Should you decide to return other items, please call again for another authorization. Items returned without an authorization may not be processed or be subject to a restocking fee.

Return Shipping Fees

Unless we tell you otherwise, you are responsible for all costs of returning or exchanging your order. If you choose not to use the return label we provide, use a carrier such as FedEx, UPS, DHL, or USPS with a signature required and sufficient insurance to cover yourself in case the returned items are damaged or lost, and be sure to save your tracking info. Either reuse the original packaging, or make sure that you use sufficient padding to prevent damage during transit. We are not responsible for damage to your return once it leaves our doors.

If your package arrives in less than perfect condition, or fails to arrive according to projected tracking information, notify us immediately. We will place a claim with the carrier and send you a new product(s) once we receive compensation from the carrier.

Exclusions

Special order items cannot be cancelled nor returned. Please refer to individual product pages for specific cancellation/return conditions. Exceptions may be made at Optics4Birding's discretion in the case of damaged/defective items. 

A restocking fee of 10% will be charged for all items removed from blister packaging. This includes, but is not limited to, batteries and memory cards.

A restocking fee of 10% will also be charged for any optics item purchased for comparison purposes. This means if you buy two or more spotting scopes, pair of binoculars, etc., and return any, we will assume that you bought them for comparison purposes, and will charge a 10% restocking fee for each item returned.

There are no refunds on gift certificates.